Reactive Maintenance

We provide fast and dependable reactive property maintenance services designed to resolve issues quickly and minimise disruption for residents. Our skilled operatives respond promptly to maintenance requests, delivering high quality repairs that restore homes safely and efficiently.With clear communication and real time reporting, clients have full visibility of every job from the initial request through to completion.

Why Choose Us

Speed, Reliability, Transparency

When maintenance issues arise, housing providers need a contractor they can rely on to respond quickly, communicate clearly, and deliver repairs efficiently. At Equa Design, we provide responsive maintenance services designed to resolve issues rapidly while protecting resident welfare and maintaining full transparency for our clients.

24/7 Availability

Our teams are available around the clock to respond to emergency repairs. This ensures residents receive support whenever urgent issues occur, helping restore safe living conditions as quickly as possible.

First Time Fix

Our experienced multi trade operatives focus on diagnosing and resolving issues during the first visit wherever possible. This reduces repeat appointments, minimises disruption for residents, and improves overall service efficiency.

Real Time Updates

Through digital job tracking and instant notifications, clients have full visibility of every repair — from job allocation through to completion — ensuring clear communication at every stage.

Performance Reporting

We provide detailed reporting and KPI insights to help housing providers monitor service performance, maintain compliance, and continuously improve resident satisfaction.

Response Times

SLA Driven Priority Response

Our reactive maintenance service operates within clearly defined Service Level Agreements (SLAs), ensuring issues are prioritised correctly and resolved within agreed timeframes. This structured approach helps protect resident safety, minimise disruption, and maintain full compliance with housing provider requirements.

2-4 hours

Emergency Response

Immediate attendance for critical issues that pose a risk to resident safety or property security, including total loss of heating, major water leaks, electrical hazards, or security breaches.

Within 24 Hours

Urgent Response

Prompt response for issues that affect comfort or property condition, such as partial heating loss, minor leaks, or urgent repairs requiring quick resolution.

3-5 days

Routine Repairs

Non urgent maintenance tasks, including minor repairs, replacements, and general property maintenance works scheduled efficiently to minimise disruption.

Scheduled