FAQ

Help & Support

Frequently Asked Questions

Find answers to common questions about our services, processes, and what to expect when working with Equa Design. Our FAQ section is designed to provide clear guidance for housing associations, local authorities, and property managers seeking reliable property maintenance and disrepair solutions.

General Questions

What areas do you cover ?

Equa Design provides property maintenance and disrepair services across the United Kingdom, with a strong presence in London and the South East. We work with housing associations, local authorities, and property managers nationwide.

What types of repairs do you handle ?

Equa Design delivers a wide range of property maintenance and repair services for housing associations, local authorities, and property managers. Our experienced multi-trade teams handle everything from minor maintenance issues to more complex repair works. Our services include reactive maintenance, disrepair works, plumbing repairs, carpentry, plastering, electrical works, decorating, and general property repairs.

Do you provide disrepair services ?

Yes. Equa Design specialises in managing and resolving housing disrepair cases. Our teams carry out detailed inspections, identify the root causes of issues, and implement effective repair solutions to restore properties to a safe and compliant condition.

We work closely with housing providers to resolve disrepair issues efficiently while minimising disruption for residents.

Are your operatives fully qualified and insured ?

Yes. All Equa Design operatives are fully trained, qualified, and experienced in their respective trades. We maintain the necessary insurance coverage and ensure our teams work in accordance with industry regulations and safety standards. Our commitment to compliance and professional standards ensures that all works are delivered safely, responsibly, and to a high level of quality.

For Housing Providers & Property Managers

How do you ensure quality of work ?

We maintain robust quality assurance processes to ensure consistently high standards across all works. This includes post-completion inspections, photographic evidence of completed repairs, and detailed reporting for our clients.

We also provide real-time updates through our reporting systems and carry out regular performance reviews to maintain service quality. Our ISO 9001 certification reflects our commitment to structured quality management and continuous improvement.

What types of contracts do you offer ?

We offer flexible contracting options designed to suit the needs of housing providers and property managers. These include call-off arrangements, framework agreements, and long-term service partnerships. Our team works closely with clients to tailor service delivery to their portfolio requirements and operational priorities.

How quickly can you mobilise for new contracts ?

Equa Design can mobilise quickly to support new contracts, depending on the scope and scale of the services required. Our experienced management team follows a structured mobilisation process that includes operational planning, resource allocation, and system integration to ensure a smooth transition.

For many reactive maintenance and disrepair programmes, we can begin service delivery within a short timeframe while ensuring all compliance, reporting, and communication processes are fully established. Our goal is to ensure clients experiencse minimal disruption and a seamless start to service delivery.

Can you integrate with our existing systems ?

Yes. We are experienced in working with a wide range of housing and property management systems. Our team can integrate with existing platforms and provide reporting in formats that align with client requirements.

This ensures seamless communication, efficient job tracking, and transparent reporting throughout the lifecycle of each repair.

For Tenants & Residents

What should I expect when an Equa Design operative visits ?

Our operatives will arrive in branded uniform and carry identification. They will introduce themselves, explain the work that needs to be carried out, and complete the repairs professionally while treating your home with respect.

Our team works tidily, minimises disruption wherever possible, and ensures the work area is left clean and safe once the repair is complete. Operatives will never ask residents for payment directly.

Do I need to prepare anything before the operative arrives ?

If possible, please ensure the area where the repair will take place is clear and accessible. This helps our operatives carry out the work safely and efficiently.

If the repair involves areas such as kitchens, bathrooms, or utility spaces, removing personal items from the immediate work area can also help minimise disruption.

Will I receive confirmation of my appointment ?

Yes. In most cases, residents will receive confirmation of their appointment through their housing provider or property manager.

Where applicable, you may also receive updates or notifications regarding the scheduled visit and the expected arrival of the operative.